| ID | Title | Description | Last Update |
|---|---|---|
| kb1337 | How to Resolve the ‘Unable to Find Valid Certification Path’ Java Error kb1337 |
Jun. 3, 2025
How to fix the error message ‘EXCEPTION SunCertPathBuilderException : unable to find valid certification path to requested target’ when running Storage All-in-One ETL, Storage Analyzer KM, and potentially other Sentry KMs. |
Jun. 3, 2025 |
| kb1325 | KMs Report "Collection Hub is not started. Cannot send the query" kb1325 |
Aug. 9, 2024
How to fix the "Collection Hub is not started. Cannot send the query" issue. |
Aug. 9, 2024 |
| kb1308 | WBEM-Based KMs/ETLs Stop Working After Upgrading JRE to v17+ kb1308 |
May. 7, 2024
How to resume the monitoring if WBEM-based KMs/ETLs stop working after upgrading JRE to v17+ |
May. 7, 2024 |
| kb1304 | CIM_ERR_FAILED Errors Occur When Running EMC WBEM-Based ETLs with Java v11.0.15 or Newer kb1304 |
Nov. 29, 2023
How to troubleshoot the CIM_ERR_FAILED errors triggered when running Storage All-in-One ETL, Dell EMC Unity CIM Server ETL, or EMC SMI-S Agent ETL with Java v11.0.15 or newer. |
Nov. 29, 2023 |
| kb1287 | No data collected for HPE XP7/XP8 storage systems in TrueSight Capacity Optimization or TrueSight Operations Management kb1287 |
Apr. 28, 2022
Why data is not collected for HPE XP7/XP8 storage systems in TrueSight Capacity Optimization or TrueSight Operations Management and how to solve the problem. |
Apr. 28, 2022 |
| kb1283 | Products Impacted by the Log4Shell Vulnerabilities CVE-2021-44228, CVE-2021-45105, and CVE-2021-45046 kb1283 |
Dec. 23, 2021
Know which Sentry Software's products are impacted by the Log4Shell Vulnerabilities CVE-2021-44228, CVE-2021-45105, and CVE-2021-45046 and how to apply the security patches available. |
Dec. 23, 2021 |
| kb1281 | Monitoring Studio X: HTTP Proxy Authentication Fails When Using Java 8 Update 111 or Later kb1281 |
Mar. 8, 2021
Unable to tunnel through proxy. Proxy returns "HTTP/1.1 407 Proxy Authentication Required" when using Monitoring Studio X. |
Mar. 8, 2021 |
| kb1277 | Monitoring Studio X Unexpectedly Hangs or Consumes High CPU When Running a JRE Higher Than 8 kb1277 |
Jan. 11, 2021
Solution to implement if Monitoring Studio X unexpectedly hangs or consumes high CPU when running a JRE higher than version 8. |
Jan. 11, 2021 |
| kb1260 | Troubleshooting Issues with TrueSight Presentation 11.3.03 Upgrade kb1260 |
Jan. 20, 2020
Troubleshooting issues after a TrueSight Presentation Server 11.3.03 upgrade. |
Jan. 20, 2020 |
| kb1256 | Troubleshooting Issues Related to the Hitachi G-Series and HUS-VM Embedded SMI-S Providers kb1256 |
Jul. 29, 2019
How to troubleshoot the Hitachi G-Series and HUS-VM Disk embedded SMI-S Providers issues which cause Hitachi Storage Device Manager ETL and the Hitachi Disk Arrays KM to fail. |
Jul. 29, 2019 |
| kb1248 | Error Message is Unclear for Block Authentication Failures When Using the EMC Celerra Connector kb1248 |
Apr. 26, 2019
This article provides the MRL rule to create to ensure block authentication failures are properly reported by the EMC Celerra Connector. |
Apr. 26, 2019 |
| kb1235 | Troubleshooting WMI-Based Connectors kb1235 |
Dec. 31, 2018
How to use WBEMTEST to troubleshoot WMI-based connectors that are not working as expected. |
Dec. 31, 2018 |
| kb1234 | SSH-Based Connectors Stopped Working kb1234 |
Oct. 13, 2023
How to diagnose SSH issues when SSH-based connectors stop working. |
Oct. 13, 2023 |
| kb1233 | WBEM-Based Connectors Stopped Working kb1233 |
Oct. 13, 2023
How to diagnose WBEM issues when WBEM-based connectors stop working. |
Oct. 13, 2023 |
| kb1240 | Storage KMs Run Out-Of-Memory and Stop Collecting Data kb1240 |
Apr. 12, 2021
Why some Storage KMs may run out-of-memory and stop collecting data and how to solve this issue. |
Apr. 12, 2021 |
| kb1238 | Collecting an SNMP Walk/Dump kb1238 |
Jul. 26, 2018
How to collect an SNMP walk or dump when requested by the Sentry Support Team. |
Jul. 26, 2018 |
| kb1225 | SNMP-Based Connectors Stopped Working kb1225 |
Oct. 13, 2023
How to diagnose SNMP issues when SNMP-based connectors stop working. |
Oct. 13, 2023 |
| kb1254 | Troubleshooting Missed Events kb1254 |
Jul. 5, 2018
How to troubleshoot events that do not appear in TrueSight Presentation Server anymore. |
Jul. 5, 2018 |
| kb1213 | Too Many Hardware Sentry Internal Events Generated in TrueSight/PATROL Consoles kb1213 |
Jan. 31, 2018
How to reduce the number of Hardware Sentry internal events in TrueSight or PATROL consoles. |
Jan. 31, 2018 |
| kb1199 | Monitoring Studio: No Metrics Collected with Monitors Leveraging the WMI Protocol kb1199 |
Jun. 7, 2017
How to ensure that metrics are collected by all the Monitors that leverage the WMI protocol to retrieve data. |
Jun. 7, 2017 |
| kb1198 | Veritas Cluster Server KM - Unable to Determine Which File is in Read-Only Mode kb1198 |
Jun. 7, 2017
How to set the cluster configuration in read-only mode. |
Jun. 7, 2017 |
| kb1191 | Failing to Upgrade to Java v1.8.0_45 kb1191 |
Feb. 6, 2019
How to upgrade Java to version 1.8.0_45 using the BMC Common Installer. |
Feb. 6, 2019 |
| kb1186 | Monitoring Fails Due to SSL Handshake or Authentication Failures kb1186 |
Jun. 27, 2018
What to do if monitoring your systems with BMC TrueSight Capacity Optimization or BMC PATROL/TrueSight Operations Management fails due to SSL handshake. |
Jun. 27, 2018 |
| kb1163 | Troubleshooting Connectivity Issues kb1163 |
Dec. 13, 2023
How to troubleshoot connectivity issues related to SMI-S Providers and APIs. |
Dec. 13, 2023 |
| kb1158 | Unable to Get the Hitachi Disk Arrays KM/Connector to Work with a Newly Created User kb1158 |
Nov. 18, 2014
How to get the Hitachi Disk Arrays KM/Connector to work with a newly created user. |
Nov. 18, 2014 |
| kb1157 | Finding on Which Port JBoss Server Is Running kb1157 |
Nov. 7, 2014
How to find out on which port JBoss Server is running and configure Java MBean polling in BMC Performance Manager Express Monitoring Studio. |
Nov. 7, 2014 |
| kb1156 | Troubleshooting HP 3PAR Monitoring Issues kb1156 |
Jul. 5, 2019
How to verify the configuration and status of the HP 3PAR CIM Server if you encounter monitoring issues. |
Jul. 5, 2019 |
| kb1146 | The Veritas Cluster Server KM is Operating on a Passive Node kb1146 |
Jun. 26, 2014
This article explains why the VCS KM may be operating on a passive node. |
Jun. 26, 2014 |
| kb1144 | Troubleshooting Backup Monitoring KM Issues kb1144 |
Jun. 26, 2014
This article lists the issues frequently encountered with the Backup Monitoring KMs. |
Jun. 26, 2014 |
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