| ID | Title | Description | Last Update |
|---|---|---|
| kb1337 | How to Resolve the ‘Unable to Find Valid Certification Path’ Java Error kb1337 |
Jun. 3, 2025
How to fix the error message ‘EXCEPTION SunCertPathBuilderException : unable to find valid certification path to requested target’ when running Storage All-in-One ETL, Storage Analyzer KM, and potentially other Sentry KMs. |
Jun. 3, 2025 |
| kb1325 | KMs Report "Collection Hub is not started. Cannot send the query" kb1325 |
Aug. 9, 2024
How to fix the "Collection Hub is not started. Cannot send the query" issue. |
Aug. 9, 2024 |
| kb1310 | How to force KMs to use a custom version of JRE/JDK kb1310 |
May. 16, 2024
This article explains how to force KMs to use a custom version of Java (JRE/JDK) located in a specific directory. |
May. 16, 2024 |
| kb1308 | WBEM-Based KMs/ETLs Stop Working After Upgrading JRE to v17+ kb1308 |
May. 7, 2024
How to resume the monitoring if WBEM-based KMs/ETLs stop working after upgrading JRE to v17+ |
May. 7, 2024 |
| kb1304 | CIM_ERR_FAILED Errors Occur When Running EMC WBEM-Based ETLs with Java v11.0.15 or Newer kb1304 |
Nov. 29, 2023
How to troubleshoot the CIM_ERR_FAILED errors triggered when running Storage All-in-One ETL, Dell EMC Unity CIM Server ETL, or EMC SMI-S Agent ETL with Java v11.0.15 or newer. |
Nov. 29, 2023 |
| kb1281 | Monitoring Studio X: HTTP Proxy Authentication Fails When Using Java 8 Update 111 or Later kb1281 |
Mar. 8, 2021
Unable to tunnel through proxy. Proxy returns "HTTP/1.1 407 Proxy Authentication Required" when using Monitoring Studio X. |
Mar. 8, 2021 |
| kb1278 | Monitoring SharePoint 2016 and 2019 with Monitoring Studio X kb1278 |
Jan. 25, 2021
How to monitor SharePoint using the Monitoring Studio X free monitoring template available on GitHub. |
Jan. 25, 2021 |
| kb1277 | Monitoring Studio X Unexpectedly Hangs or Consumes High CPU When Running a JRE Higher Than 8 kb1277 |
Jan. 11, 2021
Solution to implement if Monitoring Studio X unexpectedly hangs or consumes high CPU when running a JRE higher than version 8. |
Jan. 11, 2021 |
| kb1267 | SSH-based monitoring fails due to incompatible Java versions kb1267 |
Apr. 14, 2020
Troubleshooting monitoring issues caused by incompatible Java versions. |
Apr. 14, 2020 |
| kb1191 | Failing to Upgrade to Java v1.8.0_45 kb1191 |
Feb. 6, 2019
How to upgrade Java to version 1.8.0_45 using the BMC Common Installer. |
Feb. 6, 2019 |
| kb1186 | Monitoring Fails Due to SSL Handshake or Authentication Failures kb1186 |
Jun. 27, 2018
What to do if monitoring your systems with BMC TrueSight Capacity Optimization or BMC PATROL/TrueSight Operations Management fails due to SSL handshake. |
Jun. 27, 2018 |
| kb1165 | Installation or Upgrade Fails Due to Locked Out Jar Files kb1165 |
Feb. 12, 2015
Why the installation or upgrade of the Sentry KMs may fail. Solutions to adopt. |
Feb. 12, 2015 |
| kb1143 | java.sql.SQLException: I/O Error: Connection Reset When Monitoring Microsoft SQL Server 2008 R2 kb1143 |
Jun. 26, 2014
What to do if the error message "java.sql.SQLException: I/O Error: Connection reset" occurs when monitoring Microsoft SQL Server 2008 R2 with Monitoring Studio KM for PATROL 8.6.54. |
Jun. 26, 2014 |
| kb1123 | Other Sentry KMs Stop Working After EMC KM 3.1.00 Install kb1123 |
Sep. 10, 2013
If you install the EMC Disk Arrays KM for PATROL v3.1.00 on top of other Sentry KMs (see the affected products list), these KMs stop working with a Could not find a suitable JRE error message. |
Sep. 10, 2013 |
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