| ID | Title | Description | Last Update |
|---|---|---|
| kb1331 | How to Determine When to Disable Hardware Monitoring When Configuring a Storage Policy in BMC Helix Operations Management kb1331 |
Mar. 7, 2025
This article explains how to verify whether hardware monitoring is supported for your storage systems when configuring a policy in BMC Helix Operations Management. |
Mar. 7, 2025 |
| kb1318 | How to Monitor NetApp E-Series Storage Systems with Storage Analyzer KM kb1318 |
Jun. 19, 2024
How to set up a policy in BMC TrueSight/Helix to monitor NetApp E-Series storage systems via NetApp SANtricity REST API. |
Jun. 19, 2024 |
| kb1317 | How to Monitor NetApp FAS/AFF Filers with Storage Analyzer KM kb1317 |
Jun. 19, 2024
How to set up a policy in BMC TrueSight/Helix to monitor NetApp FAS/AFF Filers (in Cluster-mode only) via NetApp ONTAP REST API. |
Jun. 19, 2024 |
| kb1310 | How to force KMs to use a custom version of JRE/JDK kb1310 |
May. 16, 2024
This article explains how to force KMs to use a custom version of Java (JRE/JDK) located in a specific directory. |
May. 16, 2024 |
| kb1306 | EMC SMI-S Agent (ECOM) Connector Stopped Working After Migrating to Dell Solutions Enabler v10 kb1306 |
Dec. 12, 2023
This article explains why the Hardware Sentry KM and the EMC SMI-S Agent (ECOM) connector stop working after migrating to Dell Solutions Enabler v10 and provides a workaround to monitor VMAX/PowerMax systems. |
Dec. 12, 2023 |
| kb1303 | More Easily Identify Your Devices Monitored Through a Proxy in TrueSight / Helix Operations Management kb1303 |
Oct. 27, 2023
How to specify a MetaFQDN for your storage systems monitored through a proxy to make their identification easier in TrueSight and Helix Operations Management |
Oct. 27, 2023 |
| kb1301 | Reinitializing Sentry Software's KMs After a Firmware Upgrade, a KM upgrade, or Connectors Install kb1301 |
Oct. 12, 2023
How to reinitialize the Hardware Sentry KM and/or Storage Analyzer KM after a firmware upgrade, a KM upgrade, or connectors install. |
Oct. 12, 2023 |
| kb1302 | Pausing the Monitoring of Endpoints Before Firmware Upgrade or Maintenance Activities kb1302 |
Sep. 27, 2023
How to pause the monitoring of servers and/or endpoints before any firmware upgrade or maintenance activity. |
Sep. 27, 2023 |
| kb1295 | Required Roles and Permissions for Hardware and Storage Monitoring kb1295 |
Sep. 9, 2025
This articles outlines the roles or permissions required to monitor Dell EMC, Hitachi, HP, IBM, NetApp, Pure, and RedHat systems. |
Sep. 9, 2025 |
| kb1279 | Monitoring Studio X REST API through TSPS: Global Monitoring Inventory kb1279 |
Mar. 15, 2021
How to get a hardware/software asset using Monitoring Studio X and Hardware Sentry KM. Inventory scripts available on GitHub. |
Mar. 15, 2021 |
| kb1276 | Using IPMI to Monitor Hardware kb1276 |
Dec. 16, 2020
Using IPMI to monitor hardware. Advantages, disadvantages and recommended usage. |
Dec. 16, 2020 |
| kb1275 | TrueSight Presentation Server Does Not Load After Installing Hardware Sentry TSPS component kb1275 |
Nov. 17, 2020
What to do when the TrueSight Presentation Server interface does not load after installing the Hardware Sentry TSPS component. |
Nov. 17, 2020 |
| kb1273 | EMC VNXe - File System Running Out of Space kb1273 |
Nov. 5, 2020
This article outlines a known issue with EMC VNXe systems which can be exacerbated by monitoring the platform with Hardware Sentry KM. It also provides a workaround for the problem. |
Nov. 5, 2020 |
| kb1272 | Forcing Detection of WMI-based Connectors when Required WMI Namespace is Unavailable kb1272 |
Jun. 5, 2020
How to work around the WMI restrictions created by some antivirus programs, which can cause some connectors to fail. |
Jun. 5, 2020 |
| kb1270 | Performance and Stability Best Practices for Hardware Sentry KM kb1270 |
May. 27, 2020
Recommended configuration for optimal performance of Hardware Sentry KM. |
May. 27, 2020 |
| kb1267 | SSH-based monitoring fails due to incompatible Java versions kb1267 |
Apr. 14, 2020
Troubleshooting monitoring issues caused by incompatible Java versions. |
Apr. 14, 2020 |
| kb1263 | System Requirements for Sentry KMs kb1263 |
Mar. 25, 2020
This article provides the minimum hardware requirements for the PATROL Agent and Sentry KMs. |
Mar. 25, 2020 |
| kb1250 | Monitoring EMC Isilon Clusters (REST API) Using Hardware Sentry kb1250 |
Apr. 30, 2019
How to monitor EMC Isilon Clusters through the REST API. |
Apr. 30, 2019 |
| kb1245 | Identifying and Locating Devices in TrueSight kb1245 |
Jul. 8, 2021
How to locate the devices discovered by the Sentry's Monitoring KMs in TrueSight. |
Jul. 8, 2021 |
| kb1235 | Troubleshooting WMI-Based Connectors kb1235 |
Dec. 31, 2018
How to use WBEMTEST to troubleshoot WMI-based connectors that are not working as expected. |
Dec. 31, 2018 |
| kb1228 | Monitoring an IBM Storwize Disk Array V7000 (SSH) using an Encryption Key File with Hardware Sentry kb1228 |
Oct. 24, 2018
How to monitor an IBM Storwize Disk Array V7000 via SSH using an encryption key file instead of a regular password. |
Oct. 24, 2018 |
| kb1227 | Troubleshooting the Monitoring of Fiber Channel Cards on Windows Systems kb1227 |
Oct. 24, 2018
How to verify that a Fiber Channel Card is recognized by a Windows system. |
Oct. 24, 2018 |
| kb1234 | SSH-Based Connectors Stopped Working kb1234 |
Oct. 13, 2023
How to diagnose SSH issues when SSH-based connectors stop working. |
Oct. 13, 2023 |
| kb1238 | Collecting an SNMP Walk/Dump kb1238 |
Jul. 26, 2018
How to collect an SNMP walk or dump when requested by the Sentry Support Team. |
Jul. 26, 2018 |
| kb1225 | SNMP-Based Connectors Stopped Working kb1225 |
Oct. 13, 2023
How to diagnose SNMP issues when SNMP-based connectors stop working. |
Oct. 13, 2023 |
| kb1230 | Monitoring HP Blade Systems with Hardware Sentry kb1230 |
Jul. 18, 2018
How to monitor HP Blade Systems in TrueSight using Hardware Sentry. |
Jul. 18, 2018 |
| kb1226 | EMC VNX Monitoring with Hardware Sentry Fails Because of Special Characters in the Password kb1226 |
Jun. 28, 2018
SSH credentials required to access EMC VNX disk array through naviseccli. |
Jun. 28, 2018 |
| kb1213 | Too Many Hardware Sentry Internal Events Generated in TrueSight/PATROL Consoles kb1213 |
Jan. 31, 2018
How to reduce the number of Hardware Sentry internal events in TrueSight or PATROL consoles. |
Jan. 31, 2018 |
| kb1212 | Enabling Debug for Sentry's KMs in the TrueSight/BPPM and PATROL Classic Consoles kb1212 |
Jul. 17, 2018
How to enable debug for the Hardware, Storage, Backup, and High-Availability Monitoring solutions in TrueSight/BPPM and PATROL Classic consoles. |
Jul. 17, 2018 |
| kb1208 | Hardware Monitoring: Monitoring Servers Using WBEM kb1208 |
Nov. 8, 2017
How to monitor EMC Disk Arrays with Hardware Sentry KM for PATROL using the WBEM protocol. The procedure is mostly the same for other servers. |
Nov. 8, 2017 |
| kb1206 | Hardware Monitoring: Monitoring Servers Using SNMP kb1206 |
Aug. 29, 2017
How to monitor Dell EqualLogic storage systems with Hardware Sentry KM for PATROL using the SNMP protocol. The procedure is mostly the same for other servers. |
Aug. 29, 2017 |
| kb1205 | Monitoring VNX Disk Arrays kb1205 |
Jun. 13, 2019
How to monitor VNX disk arrays with the Sentry Software's KMs. |
Jun. 13, 2019 |
| kb1187 | Hardware Monitoring: Monitoring Linux Servers in TrueSight kb1187 |
Nov. 29, 2016
How to monitor a Linux server in TrueSight Operations Management using Hardware Sentry and the IPMI connector. |
Nov. 29, 2016 |
| kb1023 | Monitoring IBM DS3000, DS4000, and DS5000 Series Storage Systems kb1023 |
Aug. 25, 2016
How to monitor IBM DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility. |
Aug. 25, 2016 |
| kb1181 | Monitoring Hitachi Disk Arrays kb1181 |
Apr. 28, 2021
How to monitor Hitachi AMS, HNAS, HUS, HUS-VM, USP, VSP, and G Series with Hitachi Disk Arrays KM, Hardware Sentry KM, and Storage Analyzer KM. |
Apr. 28, 2021 |
| kb1173 | Monitoring Oracle Exalogic Systems with Hardware Sentry kb1173 |
Sep. 17, 2015
How to monitor Oracle Exalogic systems with Hardware Sentry. |
Sep. 17, 2015 |
| kb1171 | Monitoring Oracle Exadata Systems with Hardware Sentry kb1171 |
Aug. 6, 2015
How to monitor Oracle ExaData systems with Hardware Sentry. |
Aug. 6, 2015 |
| kb1169 | Monitoring Oracle VCA with Hardware Sentry kb1169 |
Jun. 18, 2015
How to monitor Oracle VCA with Hardware Sentry: List of requirements and detailed examples. |
Jun. 18, 2015 |
| kb1162 | Unable to Monitor Hardware Using SNMP-based Connectors with PATROL Agent v.9.5.00.02 kb1162 |
Nov. 26, 2014
How to solve the hardware monitoring problem encountered when using SNMP-based connectors with PATROL Agent v.9.5.00.02 |
Nov. 26, 2014 |
| kb1159 | Enabling Debug from the Command-line Interface kb1159 |
Nov. 18, 2014
How to enable debug for the Hardware Sentry KM via the command-line interface. |
Nov. 18, 2014 |
| kb1266 | Monitoring Dell Compellent Systems with Hardware Sentry kb1266 |
Apr. 1, 2020
How to configure Dell Compellent Storage Manager to monitor Dell Compellent with Hardware Sentry KM. |
Apr. 1, 2020 |
| kb1154 | Monitoring HP-UX Servers Through the HP WBEM Provider kb1154 |
Jul. 17, 2025
How to monitor the hardware health of HP-UX servers through the HP WBEM provider. |
Jul. 17, 2025 |
| kb1151 | Hardware Sentry KM: Some OS Commands Fail and Return no Result kb1151 |
Aug. 6, 2014
What to do when OS Commands time out and return no results. |
Aug. 6, 2014 |
| kb1150 | Using Local Admin Accounts and WMI to Monitor Remote Windows 2008 Servers kb1150 |
Aug. 5, 2014
How to monitor Windows 2008 servers with local admin accounts and WMI. |
Aug. 5, 2014 |
| kb1148 | Leveraging the HSNM2 CLI to Monitor Hitachi (HDS) AMS, HUS Systems kb1148 |
May. 17, 2019
How to monitor Hitachi (HDS) AMS, HUS Storage Systems using the Hitachi Storage Navigator Modular 2 CLI and Hardware Sentry KM for PATROL. |
May. 17, 2019 |
| kb1140 | Monitoring LUN Pathcounts on ESX5i / vSphere 5 servers with Hardware Sentry kb1140 |
May. 20, 2014
The three methods to connect to an ESX host server to collect LUN pathcount information. |
May. 20, 2014 |
| kb1133 | Hardware Monitoring: SNMP-based connectors test fails with errno: 100 on Linux kb1133 |
Mar. 4, 2014
What to do if the SNMP TEST fails when configuring Hardware Sentry KM to monitor a system running on Linux using SNMP-based connectors. |
Mar. 4, 2014 |
| kb1135 | High CPU and PATROL Crash Issues after loading Hardware Sentry KM kb1135 |
Mar. 4, 2014
How to prevent high CPU utilization problems and PATROL Agent crashes that may occur on a Windows server after installing Hardware Sentry KM for PATROL. |
Mar. 4, 2014 |
| kb1127 | Troubleshooting the Dell Open Manage Server Administrator kb1127 |
Jan. 29, 2014
How to verify that the Dell Open Manage Server Administrator is operating properly. |
Jan. 29, 2014 |
| kb1125 | Verifying the IBM Director Agent is Operating Properly kb1125 |
Sep. 11, 2013
Workaround techniques to verify that the IBM Director Agent is operating properly. |
Sep. 11, 2013 |
| kb1119 | Generating Test Events with Hardware Sentry KM for PATROL kb1119 |
Apr. 30, 2020
How to generate test events of class 11 and 41 with Hardware Sentry KM for PATROL. |
Apr. 30, 2020 |
| kb1118 | Updating the mc_host and mc_host_address Slots of Sentry Class-41 Events in BEM with the Actual Hostname and IP Address of the Remotely Monitored System kb1118 |
Jun. 5, 2013
How to update the mc_host and mc_host_address slots of Sentry class-41 events in BEM with the actual hostname and IP address of the remotely monitored system. |
Jun. 5, 2013 |
| kb1116 | Enabling CIM Server on the ESXi System kb1116 |
May. 16, 2019
How to enable the CIM server and restart the relevant services. |
May. 16, 2019 |
| kb1107 | Managing Thresholds in Hardware Sentry KM for PATROL kb1107 |
Sep. 24, 2013
How to manage thresholds in Hardware Sentry KM for PATROL. |
Sep. 24, 2013 |
| kb1108 | Managing Thresholds: the Event Management Thresholds Mechanism kb1108 |
Feb. 21, 2013
How to manage Event Management thresholds in Hardware Sentry KM for PATROL. |
Feb. 21, 2013 |
| kb1109 | Managing Thresholds: the Tuning Thresholds Mechanism kb1109 |
Feb. 21, 2013
How to manage Tuning thresholds in Hardware Sentry KM for PATROL. |
Feb. 21, 2013 |
| kb1103 | Handling PATROL Events of Class 11/41 kb1103 |
Jan. 22, 2013
How to handle PATROL Events of Class 11/41 and more especially how to remove the Events of Class 41 when the thresholds are no longer exceeded. |
Jan. 22, 2013 |
| kb1102 | Monitoring HP Blade Chassis Virtual Connect with Hardware Sentry kb1102 |
May. 17, 2019
How to monitor the physical links of HP Virtual Connect with Hardware Sentry KM for PATROL. |
May. 17, 2019 |
| kb1097 | Installing Sentry Software's KMs on Open VMS kb1097 |
Jul. 5, 2012
How to install Sentry Software's KMs on Open VMS: Procedure to extract and load required files manually. |
Jul. 5, 2012 |
| kb1096 | Managing Thresholds in Hardware Sentry KM for PATROL 1.8.00 kb1096 |
Sep. 24, 2013
How to manage thresholds in Hardware Sentry KM for PATROL. The different types of thresholds available and the concept of the ANYINST and ALL_INSTANCES mechanism. |
Sep. 24, 2013 |
| kb1095 | Monitoring Sun StorageTek Disk Arrays with Hardware Sentry kb1095 |
Mar. 22, 2012
How to monitor Sun Storage TEK disk arrays using Hardware Sentry KM for PATROL and BMC Performance Manager Express for Hardware. |
Mar. 22, 2012 |
| kb1094 | Monitoring 3PAR Storage Arrays with Hardware Sentry kb1094 |
Jul. 2, 2019
How to enable the 3PAR SMI-S provider and set up the hardware monitoring of 3PAR Storage Arrays. |
Jul. 2, 2019 |
| kb1091 | Verifying hardware status on VMware vSphere client kb1091 |
Jan. 19, 2012
How to verify the components status in the VMware vSphere client. |
Jan. 19, 2012 |
| kb1090 | How to Know Which Version of the Hardware Sentry KM is Currently Installed on Your System? kb1090 |
Dec. 1, 2011
How to find the version of the Hardware Sentry KM currently installed on your system. |
Dec. 1, 2011 |
| kb1085 | Monitoring Cisco MDS 9000 Series FC Switches with Hardware Sentry kb1085 |
Jul. 11, 2013
How to monitor the health of Cisco MDS 9000 Series FC Switches and detect hardware failures. |
Jul. 11, 2013 |
| kb1084 | Monitoring HP StorageWorks MSA2000/P2000 with Hardware Sentry kb1084 |
May. 20, 2019
How to configure the Hardware Monitoring solution to monitor the health and detect hardware failures in HP StorageWorks MSA2000 and P2000 systems. |
May. 20, 2019 |
| kb1081 | Integrating Hardware Sentry KM with BMC Portal kb1081 |
Jun. 21, 2011
How to integrate Hardware Sentry KM with BMC Portal v.2.3. and higher. |
Jun. 21, 2011 |
| kb1080 | Using Sudo in Hardware Sentry KM kb1080 |
Jun. 13, 2011
How to configure Hardware Sentry KM to use 'sudo' on Linux and UNIX systems. |
Jun. 13, 2011 |
| kb1064 | Hardware Monitoring: Disabling Missing Device Detection kb1064 |
May. 23, 2011
How to disable missing device detection for specific component types on Hardware Sentry KM for PATROL 1.7.xx classes. |
May. 23, 2011 |
| kb1063 | Hardware Monitoring: Enabling Missing Device Detection kb1063 |
May. 23, 2011
How to enable missing device detection for specific component types on Hardware Sentry KM 1.7.xx. |
May. 23, 2011 |
| kb1061 | Object IDs shown in Hardware Sentry KM do not Match with Other Management Consoles kb1061 |
Mar. 25, 2011
Why object IDs shown in Hardware Sentry KM do not match with other management consoles. |
Mar. 25, 2011 |
| kb1059 | Monitoring a Cisco UCS B-Series Blade Chassis kb1059 |
Oct. 26, 2023
How to monitor a Cisco UCS B-Series Blade Chassis with Hardware Sentry KM. |
Oct. 26, 2023 |
| kb1058 | Monitoring Cisco UCS Servers Through Their IMC kb1058 |
Nov. 8, 2023
How to monitor Cisco UCS servers through their IMC with Hardware Sentry |
Nov. 8, 2023 |
| kb1052 | Monitoring Dell EMC Symmetrix VMAX Disk Arrays kb1052 |
May. 7, 2021
How to monitor Dell EMC Symmetrix VMAX disk arrays using the Storage Analyzer KM, Hardware Sentry KM and EMC Disk Arrays KM. |
May. 7, 2021 |
| kb1049 | Monitoring IBM AIX Servers with Hardware Sentry kb1049 |
Apr. 27, 2021
How to monitor IBM AIX Servers with Hardware Sentry KM. |
Apr. 27, 2021 |
| kb1046 | Monitoring Sun Fire F12K, F15K, E20K and E25K Servers with Hardware Sentry kb1046 |
Jul. 11, 2013
How to monitor Sun Fire F12K, F15K, E20K and E25K servers with Hardware Sentry KM. |
Jul. 11, 2013 |
| kb1047 | Monitoring Sun Fire M4000, M5000, M8000 and M9000 Servers with Hardware Sentry kb1047 |
Sep. 30, 2013
How to monitor Sun Fire M4000, M5000, M8000 and M9000 servers with Hardware Sentry KM. |
Sep. 30, 2013 |
| kb1042 | Monitoring IBM BladeCenter Systems with Hardware Sentry kb1042 |
Aug. 1, 2013
Monitoring IBM BladeCenter Servers with Hardware Sentry KM. Supported communication protocols and discovered hardware components. |
Aug. 1, 2013 |
| kb1041 | Monitoring IBM xSeries Servers with Hardware Sentry kb1041 |
Jun. 28, 2021
Monitoring IBM xSeries servers with Hardware Sentry KM. Supported communication protocols and discovered hardware components. |
Jun. 28, 2021 |
| kb1043 | Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry kb1043 |
Sep. 17, 2010
Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry KM. Supported communication protocols and discovered hardware components. |
Sep. 17, 2010 |
| kb1044 | Monitoring Sun SPARC T1 and T2 systems (sun4v) with Hardware Sentry kb1044 |
Sep. 17, 2010
How to monitor Sun SPARC T1 and T2 systems with Hardware Sentry KM. |
Sep. 17, 2010 |
| kb1045 | Monitoring Sun X86 and X64 Systems with Hardware Sentry kb1045 |
Sep. 17, 2010
How to monitor Sun X86 and X64 systems with Hardware Sentry KM. |
Sep. 17, 2010 |
| kb1040 | Monitoring Dell Blade Servers with Hardware Sentry kb1040 |
Aug. 1, 2013
Monitoring Dell Blade Servers with Hardware Sentry KM. Supported communication protocols and discovered hardware components. |
Aug. 1, 2013 |
| kb1039 | Monitoring Dell PowerEdge Servers with Hardware Sentry KM kb1039 |
Sep. 27, 2024
How to monitor Dell PowerEdge servers with Hardware Sentry KM. |
Sep. 27, 2024 |
| kb1038 | Monitoring HPE ProLiant/Synergy Servers with Hardware Sentry kb1038 |
Jul. 10, 2024
How to monitor HP ProLiant/Synergy servers running Linux, Solaris, Windows, or VMWare ESX. |
Jul. 10, 2024 |
| kb1036 | Unable to Perform Remote Monitoring from Windows 2008 Servers with UAC Turned on kb1036 |
Jul. 23, 2010
Why remote monitoring from a Windows 2008 server with UAC turned on fails. |
Jul. 23, 2010 |
| kb1034 | Monitoring IBM DS6000/DS8000 Series Disk Systems with Hardware Sentry kb1034 |
Jun. 18, 2010
How to monitor IBM DS6000/DS8000 Series disk systems with Hardware Sentry KM for PATROL and BMC Performance Express for Hardware. |
Jun. 18, 2010 |
| kb1029 | Monitoring VMWare ESX/ESXi with Hardware Sentry kb1029 |
Dec. 10, 2021
How to monitor VMWare ESX/ESXi with Hardware Sentry: pre-requisites and procedure involved in monitoring a server installed with VMware ESX/ESXi. |
Dec. 10, 2021 |
| kb1026 | Monitoring Brocade SAN Switches with Hardware Sentry kb1026 |
May. 22, 2019
How to monitor the health and performance of Brocade SAN switches with Hardware Sentry. |
May. 22, 2019 |
| kb1027 | Monitoring Cisco MDS 9020 Fabric Switches with Hardware Sentry kb1027 |
Feb. 8, 2010
How to monitor the health and performance of Cisco MDS 9020 Fabric Switches with Hardware Sentry. |
Feb. 8, 2010 |
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